Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more
The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more
HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more
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We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more
Mae'r gyfres hon o fideos byr wedi'i datblygu mewn partneriaeth â charcharorion a'u teuluoedd. Mae’n archwilio’r gwahanol agweddau ar fywyd carchar a’r cymorth y gall eich anwyliaid ei gael yn ystod ei amser yn y ddalfa. Read more
مختصر ویڈیوز کا یہ سلسلہ قیدیوں اور ان کے اہل خانہ کے اشتراک سے تیار کیا گیا ہے۔ یہ جیل کی زندگی کے مختلف پہلوؤں کی کھوج کرتا ہے اور آپ کے پیارے کو حراست میں رہنے کے دوران ان تک رسائی حاصل ہو سکتی ہے۔ Read more
Fiidiyowyadan taxanaha ah ee gaagaaban ayaa la sameeyay iyadoo lala kaashanayo maxaabiista iyo qoysaskooda. Waxay sahamisaa dhinacyada kala duwan ee nolosha xabsiga iyo taageerada qofka aad jeceshahay heli karo inta lagu jiro muddada xabsiga. Read more
Această serie de videoclipuri scurte a fost dezvoltată în parteneriat cu deținuții și familiile acestora. Acesta explorează diferitele aspecte ale vieții din închisoare și sprijinul pe care persoana iubită poate avea acces în timpul detenției. Read more
Esta série de vídeos curtos foi desenvolvida em parceria com presos e suas famílias. Ele explora os diferentes aspectos da vida na prisão e o apoio que seu ente querido pode acessar durante seu tempo de custódia. Read more
Ta seria krótkich filmów została opracowana we współpracy z więźniami i ich rodzinami. Bada różne aspekty życia więziennego i wsparcie, do którego ukochana osoba może uzyskać dostęp podczas pobytu w areszcie. Read more
Ši trumpų vaizdo įrašų serija buvo sukurta bendradarbiaujant su kaliniais ir jų šeimomis. Jame nagrinėjami įvairūs kalėjimo gyvenimo aspektai ir pagalba, kurią jūsų mylimasis gali gauti kalinimo metu. Read more
Kjo seri videosh të shkurtra është zhvilluar në partneritet me të burgosurit dhe familjet e tyre. Ai eksploron aspekte të ndryshme të jetës së burgut dhe mbështetjen që mund të ketë i dashuri juaj gjatë kohës së tij në paraburgim. Read more
This series of short videos has been developed in partnership with prisoners and their families. Read more
The online service that allows you to request a visit to see someone in prison will be available again soon, but slightly later than first reported. Read more
The online service that allows you to request a visit to see someone in prison will be available again next week. Read more
An update from Phil Copple, Director General Prisons, on COVID-19 restrictions in prisons in England and Wales. Read more
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Starting from 25 April 2022, when you receive a call from someone in prison you will hear a pre-recorded message which will give you a choice about whether to accept the call or not. Read more
Assessment, Care in Custody and Teamwork – or ACCT – is how we plan support for someone in prison who is at risk of self-harm or suicide. Read more
Over the next few months, most prisons in England and Wales will switch to a new secure video call service called Prison Video. This means that you will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. Read more