Skip over main navigation
  • Log in
  • Basket: (0 items)
Prisoners' Families Helpline

Helpline opening hours:
Monday - Friday 9am - 8pm
Saturday and Sunday 10am - 3pm

  • Phone
Worried about a prisoner?
  • Twitter
Menu
  • Arrest
    • After arrest
    • Being charged
    • Bail
    • Caution
    • Rights in custody
  • Going to court
    • Types of Courts
      • Magistrates Court
      • Crown Court
      • Youth Court
    • On the day
      • Facilities at court
      • What time to attend
    • Remand in custody
  • Community sentences
    • What are community sentences
    • What is a breach?
    • Offender managers
  • Prison Sentences
    • First days in prison
      • Where will they be taken
      • Locating a prisoner
      • Visiting prison
      • Help with the cost of prison visits
      • Staying in touch
      • Worried about self harm/ suicide
    • Keeping safe in prison
    • Care and support in prison
      • Healthcare in prison
      • Family support
      • Assessment, Care in Custody and Teamwork (ACCT)
      • Prisoner debt and money
    • Sentencing
      • Sentence length
      • Indeterminate, extended and life sentences
    • Prison life
      • Prison life videos
      • What to expect
      • Property and money
      • Prisoner Categories
      • Transfers
    • Release On Temporary Licence (ROTL)
    • How to make a complaint
  • Release
    • Release date
    • Release on licence
    • Home Detention Curfew (HDC)
    • Parole
    • Rehabilitation of Offenders Act
    • Recall to prison
  • Support for families
    • Helpline
    • HMPPS Updates to Prisoners' Families
    • Useful links
    • Covid news: How are we doing?
  • FAQs
    • Locating a prisoner
    • Keeping in touch with a prisoner
    • Sending in clothing
    • Making a complaint
    • Probation issues
  • Admin
    • Log in
  • Basket: (0 items)
  • Contact our Helpline Team
  1. Support for families

Contact our Helpline Team

The Prisoners’ Families Helpline can support you if you have a family member who is in contact with the criminal justice system in England and Wales. We provide advice and information on all aspects of the justice system, from what happens when a loved one is arrested, to visiting a prison, to preparing for release. Our team is made up of highly trained, skilled staff and volunteers with professional and personal experience of the criminal justice system. They can provide practical information, emotional support, and refer you to additional support should you need it. This is a free, confidential service - you do not have to give your name if you do not want to, and any information you do give us is kept confidential. 

Here you can find information about organisations who can support you in Scotland and Northern Ireland on our website.

Helpline opening hours 

For help or advice please contact the Helpline on 0808 808 2003 (Freephone: including most mobiles). The Helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday, Sunday and bank holidays (excluding Christmas Day & Boxing Day).

Contact us via email

You can contact the Helpline team via email on [email protected] We aim to respond to emails within 3 working days. If you have urgent concerns about the safety of a prisoner, please report this to the prison safer custody team directly.

Contact us via our webform

You can also contact the Helpline team through our webform. Simply fill out the form and our Helpline team will respond to your query within 3 working days. 

Published: 16th October, 2020

Updated: 22nd August, 2022

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • Unwanted Prisoner Contact Service

    Unwanted Prisoner Contact Service

    We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner.

  • Fideos Bywyd Carchar

    Mae'r gyfres hon o fideos byr wedi'i datblygu mewn partneriaeth â charcharorion a'u teuluoedd. Mae’n archwilio’r gwahanol agweddau ar fywyd carchar a’r cymorth y gall eich anwyliaid ei gael yn ystod ei amser yn y ddalfa.

  • جیل کی زندگی کی ویڈیوز

    مختصر ویڈیوز کا یہ سلسلہ قیدیوں اور ان کے اہل خانہ کے اشتراک سے تیار کیا گیا ہے۔ یہ جیل کی زندگی کے مختلف پہلوؤں کی کھوج کرتا ہے اور آپ کے پیارے کو حراست میں رہنے کے دوران ان تک رسائی حاصل ہو سکتی ہے۔

  • Videos Nolosha Xabsiga

    Fiidiyowyadan taxanaha ah ee gaagaaban ayaa la sameeyay iyadoo lala kaashanayo maxaabiista iyo qoysaskooda. Waxay sahamisaa dhinacyada kala duwan ee nolosha xabsiga iyo taageerada qofka aad jeceshahay heli karo inta lagu jiro muddada xabsiga.

Related

  • Useful links

    Useful links

Most read

  • Sentence length

    Sentence length

  • Locating a prisoner

    Locating a prisoner

  • Remand in custody

    Remand in custody

  • Visiting prison

    Visiting prison

  • Transfers

    Transfers

  • Release date

    Release date

  • Prisoner Categories

    Prisoner Categories

  • Property and money

    Property and money

  • Contact our Helpline Team

    Contact our Helpline Team

    We're here to help and support you through your experience with the criminal justice system

  • Recall to prison

    Recall to prison

Latest tweet

For more info:

  • Scotland
  • Northern Ireland

Follow us

  • Twitter

Useful links

  • Sitemap
  • Accessibility
  • Privacy policy
  • Website survey

Helpline

Phone number: 0808 808 2003



© Prisoners' Families Helpline 2022.
All rights reserved.

The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to His Majesty’s Prison & Probation Service (HMPPS).

The NICCO website provides information for professionals who come into contact with the children and families of offenders.

 

Manage Cookie Preferences