We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner.

The new national Unwanted Prisoner Contact service (formerly Victims Helpline) helps protect all victims from receiving unwanted contact from prisoners.

The service is there to help if you are suffering from a prisoner’s attempts to control, use, bully, harass or intimidate you.

Who can use it?

Anyone who wishes to stop contact from prisoners can use the service. This includes survivors of domestic abuse, all victims and witnesses.

The service can stop you getting unwanted:

  • Letters
  • Phone calls
  • Texts
  • Other messages from a prisoner

How to use the service

Complete the Stop prisoner contact online form on GOV.UK

Contact the service by email:
[email protected]

Or telephone:
0300 060 6699
Monday to Friday, 9am to 4pm

Page last reviewed: 13 January 2023