26 May 2022

The online service that allows you to request a visit to see someone in prison will be available again soon, but slightly later than first reported.

The service will be offered in over half of prisons starting in the week commencing 6 June, not 30 May as we previously said.

The remainder of prisons will re-start using the service in the coming weeks. Prison pages on gov.uk will be updated with a link as and when the service is made available at each prison.

The service was turned off in March 2020 when visits were temporarily paused due to Covid-19.

When the service is back on, you will be able to request a visit online and choose up to 3 time slots for the visit.

Up to 3 days later, you will receive an email from the prison confirming your visit and the time slot.

To use the service you will need:

  • The prisoner number
  • The prisoner’s date of birth
  • Dates of birth for all visitors coming with you

You will also need to be on the prisoner’s visitor list before you can request a visit. Please bear in mind that if you need to be added to a prisoner’s list, it may take up to 2 weeks.

You will be able to access the service at www.gov.uk/prison-visits.

If you have any questions about this service, please contact [email protected]