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Prisoners' Families Helpline

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Saturday and Sunday 10am - 3pm

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  • Arrest
    • After arrest
    • Being charged
    • Bail
    • Caution
    • Rights in custody
  • Going to court
    • Types of Courts
      • Magistrates Court
      • Crown Court
      • Youth Court
    • On the day
      • Facilities at court
      • What time to attend
    • Remand in custody
  • Community sentences
    • What are community sentences
    • What is a breach?
    • Offender managers
  • Prison Sentences
    • First days in prison
      • Where will they be taken
      • Locating a prisoner
      • Visiting prison
      • Help with the cost of prison visits
      • Staying in touch
      • Worried about self harm/ suicide
    • Keeping safe in prison
    • Care and support in prison
      • Healthcare in prison
      • Family support
      • Assessment, Care in Custody and Teamwork (ACCT)
      • Prisoner debt and money
    • Sentencing
      • Sentence length
      • Indeterminate, extended and life sentences
    • Prison life
      • Prison life videos
      • What to expect
      • Property and money
      • Prisoner Categories
      • Transfers
    • Release On Temporary Licence (ROTL)
    • How to make a complaint
  • Release
    • Release date
    • Release on licence
    • Home Detention Curfew (HDC)
    • Parole
    • Rehabilitation of Offenders Act
    • Recall to prison
  • Support for families
    • Helpline
    • HMPPS Updates to Prisoners' Families
    • Useful links
    • Covid news: How are we doing?
  • FAQs
    • Locating a prisoner
    • Keeping in touch with a prisoner
    • Sending in clothing
    • Making a complaint
    • Probation issues

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Phone number: 0808 808 2003



© Prisoners' Families Helpline 2023.
All rights reserved.

The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to His Majesty’s Prison & Probation Service (HMPPS).

The NICCO website provides information for professionals who come into contact with the children and families of offenders.

 

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