The Prisoners’ Families Helpline is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to www.prisonersfamilies.org

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version [2.1 or 2.2] AA standard.

Preparation of this accessibility statement

This statement was prepared on 31 July 2024 by self-assessment.

Feedback and contact information

We welcome your feedback on the accessibility of the Prisoners’ Families Helpline website. Please let us know if you encounter accessibility barriers on the website:

• Phone: 020 7735 9535
• E-mail: [email protected]
• Postal Address: Prisoners’ Families Helpline c/o Pact, 29 Peckham Road, London, SE5 8UA

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).