Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
Did you know that you can have a video call with someone in prison? Every prisoner is allowed at least one secure social video call per month. Read more
Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more
The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more
HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more
The latest information from Her Majesty's Prison and Probation Service (HMPPS) to prisoners' families and loved ones.
We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more