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  • Have a social video call with a prisoner

    Have a social video call with a prisoner

    Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month. Read more

  • Change to the Parole and Recall Process

    Change to the Parole and Recall Process

    Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more

  • Online visits booking request service returns

    Online visits booking request service returns

    The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more

  • Update: Improvements being made to pre-call message

    Update: Improvements being made to pre-call message

    HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more

  • Have a social video call with a prisoner
  • Change to the Parole and Recall Process
  • Online visits booking request service returns
  • Update: Improvements being made to pre-call message
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  1. Support for families
  2. HMPPS Updates to Prisoners' Families

HMPPS Updates to Prisoners' Families

The latest information from Her Majesty's Prison and Probation Service (HMPPS) to prisoners' families and loved ones.

Have a social video call with a prisoner

Have a social video call with a prisoner

Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month. Read more

Published: 27th February, 2023

Updated: 16th March, 2023

Author: Alice Ketley

Unwanted Prisoner Contact Service

Unwanted Prisoner Contact Service

We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more

Published: 13th January, 2023

Author: Laura Beesley

Change to the Parole and Recall Process

Change to the Parole and Recall Process

Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more

Published: 22nd July, 2022

Updated: 13th January, 2023

Author: Laura Beesley

Online visits booking request service returns

Online visits booking request service returns

The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more

Published: 17th June, 2022

Updated: 13th January, 2023

Author: Laura Beesley

Update: Improvements being made to pre-call message

Update: Improvements being made to pre-call message

HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more

Published: 18th May, 2022

Updated: 13th January, 2023

Author: Laura Beesley

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Latest

  • HMP Parc Young Person's Unit

  • Have a social video call with a prisoner

    Have a social video call with a prisoner

    Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month.

  • Unwanted Prisoner Contact Service

    Unwanted Prisoner Contact Service

    We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner.

  • Fideos Bywyd Carchar

    Mae'r gyfres hon o fideos byr wedi'i datblygu mewn partneriaeth â charcharorion a'u teuluoedd. Mae’n archwilio’r gwahanol agweddau ar fywyd carchar a’r cymorth y gall eich anwyliaid ei gael yn ystod ei amser yn y ddalfa.

Most read

  • Sentence length

    Sentence length

  • Locating a prisoner

    Locating a prisoner

  • Remand in custody

    Remand in custody

  • Visiting prison

    Visiting prison

  • Transfers

    Transfers

  • Release date

    Release date

  • Prisoner Categories

    Prisoner Categories

  • Property and money

    Property and money

  • Staying in touch

    Staying in touch

  • Release on licence

    Release on licence

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All rights reserved.

The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to His Majesty’s Prison & Probation Service (HMPPS).

The NICCO website provides information for professionals who come into contact with the children and families of offenders.

 

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