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  • Change to the Parole and Recall Process

    Change to the Parole and Recall Process

    Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more

  • Online visits booking request service returns

    Online visits booking request service returns

    The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more

  • Update: Improvements being made to pre-call message

    Update: Improvements being made to pre-call message

    HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more

  • Change to the Parole and Recall Process
  • Online visits booking request service returns
  • Update: Improvements being made to pre-call message
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  2. HMPPS Updates to Prisoners' Families

HMPPS Updates to Prisoners' Families

The latest information from Her Majesty's Prison and Probation Service (HMPPS) to prisoners' families and loved ones.

Unwanted Prisoner Contact Service

Unwanted Prisoner Contact Service

We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more

Published: 13th January, 2023

Author: Laura Beesley

Prison Video for video calling

Prison Video for video calling

All public sector prisons offering secure social video calls have now moved on to a different system called Prison Video. From now on, all your social video calls with someone in a public sector prison will be booked with Prison Video rather than Purple Visits. Read more

Published: 11th August, 2022

Updated: 13th January, 2023

Author: Alice Ketley

Change to the Parole and Recall Process

Change to the Parole and Recall Process

Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more

Published: 22nd July, 2022

Updated: 13th January, 2023

Author: Laura Beesley

Online visits booking request service returns

Online visits booking request service returns

The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more

Published: 17th June, 2022

Updated: 13th January, 2023

Author: Laura Beesley

Update: Improvements being made to pre-call message

Update: Improvements being made to pre-call message

HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more

Published: 18th May, 2022

Updated: 13th January, 2023

Author: Laura Beesley

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Showing 10 of 5

Latest

  • Unwanted Prisoner Contact Service

    Unwanted Prisoner Contact Service

    We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner.

  • Fideos Bywyd Carchar

    Mae'r gyfres hon o fideos byr wedi'i datblygu mewn partneriaeth â charcharorion a'u teuluoedd. Mae’n archwilio’r gwahanol agweddau ar fywyd carchar a’r cymorth y gall eich anwyliaid ei gael yn ystod ei amser yn y ddalfa.

  • جیل کی زندگی کی ویڈیوز

    مختصر ویڈیوز کا یہ سلسلہ قیدیوں اور ان کے اہل خانہ کے اشتراک سے تیار کیا گیا ہے۔ یہ جیل کی زندگی کے مختلف پہلوؤں کی کھوج کرتا ہے اور آپ کے پیارے کو حراست میں رہنے کے دوران ان تک رسائی حاصل ہو سکتی ہے۔

  • Videos Nolosha Xabsiga

    Fiidiyowyadan taxanaha ah ee gaagaaban ayaa la sameeyay iyadoo lala kaashanayo maxaabiista iyo qoysaskooda. Waxay sahamisaa dhinacyada kala duwan ee nolosha xabsiga iyo taageerada qofka aad jeceshahay heli karo inta lagu jiro muddada xabsiga.

Most read

  • Sentence length

    Sentence length

  • Locating a prisoner

    Locating a prisoner

  • Remand in custody

    Remand in custody

  • Visiting prison

    Visiting prison

  • Transfers

    Transfers

  • Release date

    Release date

  • Prisoner Categories

    Prisoner Categories

  • Property and money

    Property and money

  • Contact our Helpline Team

    Contact our Helpline Team

    We're here to help and support you through your experience with the criminal justice system

  • Recall to prison

    Recall to prison

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© Prisoners' Families Helpline 2022.
All rights reserved.

The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to His Majesty’s Prison & Probation Service (HMPPS).

The NICCO website provides information for professionals who come into contact with the children and families of offenders.

 

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