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  1. FAQs
  2. Probation issues

Probation issues

Who do I speak to?

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Issues around release, such as accommodation, are handled by the Community Offender Manager/Probation. To discuss any problems you or your loved one is facing the best person to contact is the Community Offender Manager, or call the general office phone number for that probation team.

If you have tried this without success, you can call the probation office and ask to speak to the Duty Officer who is the person in charge that day.

Published: 1st November, 2020

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Make a complaint

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If you wish to make a complaint you can email [email protected] initially and then the Prisons and Probation Ombudsman.

You can also seek legal advice, via the Prisoners’ Advice Service or the Legal Advice Centre.

Published: 3rd November, 2020

Updated: 15th January, 2021

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The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to Her Majesty’s Prison & Probation Service.

The NICCO website provides information for professionals who come into contact with the children and families of offenders.