Can a prisoner call me? Expand Prisoners can make outbound calls to you providing they have enough pin credit on their account.
Letters Expand You can communicate with your loved one in prison by writing letters to eachother. Each week a prisoner is allowed to send one free letter. If they want to send more than this then they need to purchase stamps and envelopes from the prison canteen. Alternatively, you can post self-addressed stamped envelopes to the prisoner so they can post letters back to you. If a prisoner is on remand then they are allowed to send 2 free letters a week.
Email a prisoner Expand You can send emails to a prisoner by signing up to Email a Prisoner. At some prisons you can pay a bit extra and the prisoner can reply via email (staff scan the reply) otherwise, prisoners can only reply by phone call or letter.
Urgent messages Expand If you have an urgent message for a prisoner such as informing them of the death of a family member, you can call the prison switchboard and ask to speak to the Prison Chaplain. Prison Chaplains can usually pass on difficult messages like this and offer support to your loved one.
Video calls Expand Most prisons now offer Purple Visits video calls. In order to use this service, you will need to register online and then start booking your calls. You can do this by clicking here.