Did you know?

Foston Hall have an induction booklet for families. This booklet contains lots of information about what life is like at Foston Hall and the support they have available for prisoners and their families.

Download a copy by clicking here


What are you worried about? Click on an option below:

Using a mobile? Tilt your screen to landscape to enlarge the buttons.

Don't think your option is here? Contact the Prisoner's Families Helpline.

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 Healthcare

I am worried about a prisoners’ mental/physical healthcare needs.

Prisons have a duty of care to make sure the mental and physical health needs of every prisoner are being met. If you have any concerns, or feel that a prisoner’s healthcare needs are not being appropriately supported, let the prison know by contacting their crisis line

Please note: there are restrictions on sharing healthcare information to protect the prisoner's personal data.

If you would like to know more about healthcare services in prisons please click here


I need to share healthcare information about a prisoner that I think is at immediate risk of harm.

Contact the Prison and ask for the Orderly Officer

You should only use this number if you think the prisoner is at immediate risk. If your concern is urgent, but not life threatening, please contact the prison’s crisis line.

Please note: there are restrictions on sharing healthcare information to protect the prisoner's personal data.

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 Bullying and Violence

I am worried that a prisoner is being bullied by a member(s) of staff

Call the Staff Integrity Hotline on 0800 917 6877

This HMPPS Counter Corruption Unit manage this hotline 24 hours a day. This is managed separately from the prison, and you can ring this number anonymously. The CCU will ask who you think is bullied, and who by so that they can follow up your concern

Alternatively, the Prisoners’ Families Helpline can provide confidential support, advice and guidance on 0808 808 2003


I am worried that a prisoner is being bullied by another prisoner

Call the crisis line

If you believe the prisoner is at immediate risk of serious harm, please call the prison and ask for the Orderly Officer

The prison want you to share information so that they can support the prisoner. You won’t be wasting staff time by following this advice and the staff will work hard to reassure you and make sure the prisoner is supported and given the resources they need to keep themselves safe.


I am worried that a prisoner I know is being, or may become violent towards another prisoner or member of staff

Call the crisis line

If you believe the person is at immediate risk of serious harm, please call the prison and ask for the Orderly Officer.

The prison want you to share information so that they can support the prisoner. You won’t be wasting staff time by following this advice and the staff will work hard to reassure you and make sure the prisoner is supported and given the resources they need to keep themselves safe.

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 Emotional support

I am worried about a prisoner’s emotional well-being

Prisons provide lots of different types of support to help prisoners who are struggling with their emotional well-being. Family and friends sharing information with the prison can help prisons to provide them with the care and support they need. If you are worried that a prisoner is struggling with their emotional well-being or you have to share bad news that might affect a prisoners’ emotional well-being, it is important to let the prison know so that they can make sure the prisoner gets the support they need.

If you are worried about a prisoners’ emotional well-being, call the prison’s crisis line

If you are worried that a prisoner is at immediate risk of serious harm, call the prison and ask for the Orderly Officer.

Other things you can do:

There is support available both in prison for your loved one, and also for you. If you feel able to, encourage your loved one to speak to one of the following staff:

Listeners: These are prisoners who have been trained by the Samaritans team to offer support to prisoners who are struggling emotionally

Chaplaincy: Chaplaincy departments offer spiritual and emotional support to families, and have lots of experience supporting prisoners and their families through times of bereavement and separation

Prisoners can also telephone the Samaritans for free if they would like to talk to someone for support.

 

If you would like to access emotional support for yourself, you can contact the Prisoners’ Families Helpline on 0808 808 2003

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 Prisoner contact

A prisoner is contacting me and I want them to stop.

Call the Victim Helpline on 0300 060 6699

This line is open from 9am until 4pm Monday- Friday with an answer machine in use outside of these hours. The Victim Helpline will forward your concern to the appropriate team at the prison to put a stop to any unwanted contact.


A prisoner has stopped contacting me and I am worried.

It can be very worrying if a prisoner stops contacting you and you don’t know why. If this is out of character and you think this might be a sign that a prisoner is not coping, please Call the crisis helpline.

Let the prison know who you are worried about, and request a well-being check.

It is important to be aware that there may be other reasons that contact may have stopped however, you should contact the Safer Custody helpline if you are worried about a prisoner’s well-being. You can find out more about prisoner contact by clicking here

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 Transfer and release

I am worried about a prisoner’s transfer

If you are worried that a prisoner is being put at risk by being moved to another prison then please contact the crisis line.

Explain why you are worried and why you think the prisoner may be at risk. The prison will follow up your concern and ensure the prisoner is supported.

You can find general information about transferring by clicking here


I am worried about a prisoner who is due to be released.

Call the Victim Helpline on 0300 060 6699

This line is open from 9am until 4pm Monday- Friday with an answer machine in use outside of these hours.

The Victim Helpline can offer support for any concerns you are having about someone who is due to be released.

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 Finances

I am worried that a prisoner is in debt to another prisoner.

If you are worried that a prisoner is in a debt to another prisoner, it is important that you tell the prison so that they can work to support the prisoner and protect them from harm. Any information that you share will be handled with caution and care towards the privacy of your situation.

Contact the prison’s crisis line and tell the prison who you are worried about, and information about your concern.

Do NOT attempt to pay back the debt, even if you are only being asked for a small contribution. This could make the situation worse, and you could get into trouble yourself, both with the police and with a criminal gang if they are involved.

Do NOT transfer money to a prison money account or an outside bank account of someone you don’t know. Even if your family member asks you to - tell the prison if this happens.

ONLY accept calls if your loved one is using a prison PIN phone.

You can find more information on debt by clicking here

If you would like further advice, support and guidance on your situation you can also call the Prisoners’ Families Helpline on 0808 808 2003.


I am receiving threats because of a prisoners’ debt to another prisoner.

You should never be subjected to threats or violence because of a prisoner’s debt they owe to another prisoner. If this is happening to you, please inform the police on 101. If your situation is an emergency you must call 999.

Do NOT attempt to pay back a prisoner’s debt, even if you are only being asked for a small contribution.This could make the situation worse, and you could get into trouble yourself, both with the police and with a criminal gang if they are involved.

Do NOT transfer money to a prison money account or an outside bank account of someone you don’t know. Even if your family member asks you to - tell us if this happens.

ONLY accept calls from your loved one if they are calling using a prison PIN phone.

If you would like further advice, support and guidance on your situation you can also call the Prisoners’ Families Helpline on 0808 808 2003.

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 Visiting

I am being pressured to visit someone in prison.

Call the Victim Helpline on 0300 060 6699

This line is open from 9am until 4pm Monday- Friday with an answer machine in use outside of these hours.

The Victim Helpline will forward your concern to the appropriate team at the prison to put a stop to any unwanted contact.


I am being pressured to bring something in on a visit.

Call the crisis helpline.

You should never feel pressured to bring something into a visit with you. It is important to let the prison know so that they can support you.

You should never bring anything into a visit that isn’t allowed (prisons call this contraband). If you are unsure about what is allowed, please click here

If you try to bring contraband into a visit the police may be informed and you could be arrested. If you would like any further advice or guidance on your situation, you can ring the Prisoners’ Families Helpline on 0808 808 2003


I am worried about visiting.

Many people feel nervous about visiting someone in prison and have lots of questions. Prisons understand this and want to make sure that family and friends receive the support and information they need.

At HMP Foston Hall the Prison Advice and Care Trust (Pact) Charity offer support to prisoners and families. They also have a Prison Visitor’s guide which can be downloaded for free here

There are also lots of resources for adults and children available on the NICCO Website

You can find more information about prison visits here

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 Property and clothing

I am worried that a prisoner does not have their property (Clothes, medicine, books etc).

Prisons have a duty of care to make sure the needs or every prisoner are being met. All prisoners are provided with the following for free:

  • Prison issue clothing
  • Toiletries [toilet paper, toothbrush, toothpaste, soap/shower gel etc]
  • 3 meals a day
  • Library access
  • 2 letters per week
  • Prescription medicine
  • Opportunity to earn a living wage

Prisoners have the option to purchase extra items through an approved supplier, they can do this by having money sent to them, or they can earn this by working in the prison. You can find more information about prisoner property and how they can purchase more items here

If you are still concerned about a prisoners’ property please send a letter explaining your concerns to:

FAO The Governor,

HMP/YOI Foston Hall

Foston,

Derby

Derbyshire

DE65 5DN

The prison has 28 days to respond to your letter.

If you are unhappy with the outcome, or if you do not receive a response within 28 working days, please ring the prisoners’ families helpline for further advice on 0808 808 2003

Or you can read about how to escalate your complaint by clicking here


I brought/mailed property for a prisoner that was rejected and I want to know why.

If you have attempted to bring property in for a prisoner and it has been refused, there could be different reasons as to why it was rejected. This will usually be stated on the prisoner’s application.

The prisoner can make a complaint by filling out a ‘formal complaint form’ inside the prison. They will receive a response within 3 days.

If you are both dissatisfied with the outcome of the complaint then you can make a complaint on the prisoner’s behalf. To do this, please address your letter to:

FAO The Governor,

HMP/YOI Foston Hall

Foston,

Derby

Derbyshire

DE65 5DN

The prison has 28 days to respond to your letter.

If you are unhappy with the outcome, or if you do not receive a response within 28 working days, please call the Prisoners’ Families Helpline for further advice on 0808 808 2003

Or you can read about how to escalate your complaint further by clicking here

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 Urgent Numbers

I am worried that a prisoner is at immediate risk.

Call the prison on 01283 584 319 and ask for the Orderly Officer. Explain your concern is an emergency.

You should only use this number if you think the prisoner is at immediate risk. If your concern is urgent, but not life threatening, please call the crisis line.

The Orderly Officer will ask who you are worried about and take immediate action.

Prison staff want you to share information so that they can support the prisoner. You won’t be wasting staff time by using this number and the staff will work hard to reassure you and make sure the prisoner is supported and given the resources they need to keep themselves safe.

I have already done this, and I have waited for 24 hours. I am still worried.


I am worried about a prisoner and I want to tell the prison about my concerns.

Call the crisis line on 01283 584 319 and explain that you are calling about a ‘safeguarding concern’. Your call will be logged and transferred to a member of the safety team.

OR

If you would prefer to do this in writing, you can email the safer custody team by using this form.

If you are calling outside of the prison's office hours then your call will be transferred to the Duty Manager. The Prisons office hours are Monday-Friday 9am-4:30pm

Prison staff want you to share information so that they can support the prisoner. You won’t be wasting staff time by using this number and the staff will work hard to reassure you and make sure the prisoner is supported and given the resources they need to keep themselves safe.

If your concern is about someone who may be at immediate risk of serious harm you should refer to the answer above.

I have already done this, and I have waited for 72 hours. I am still worried.

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 The Prisoners Families Helpline

If you have ongoing concerns, general worries and/or questions:

If you have a general worry about a prisoner and have questions about their care in custody, what they might be entitled to or you are worried your concerns are not being responded to:

Call us for free, on 0808 808 2003. Our trained advisors can offer you information, advice and support. The line is open 9am – 8pm Monday to Friday and 10am – 3pm at the weekend.

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