If you have an urgent message for a prisoner, such as informing them of a family member's death, a serious incident, or positive news such as a birth, prison chaplains can usually pass on the information and offer support when needed. You can call the prison switchboard and ask to speak to the chaplaincy team. You can also speak to the family services team.

If you have an urgent message but do not know the location of the prisoner, you should mark your email as URGENT and send it to the Find a Prisoner team, who will then pass it on to the chaplaincy team at your loved one's prison.