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  1. FAQs
  2. Making a complaint

Making a complaint

Write to the Governor

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The first step is to write a letter to the Number One Governor outlining your complaint and all of the details. Governors have 28 days to reply.

If you have not received a response or are unsatisfied with the response, you should outline your complaint and email [email protected] 

Published: 1st November, 2020

Updated: 15th January, 2021

Author: Louise Potter

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Independent Monitoring Board

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If you are concerned about the way a loved one is being treated in prison you can also contact the Independent Monitoring Board with your complaint.

Published: 2nd November, 2020

Author: Louise Potter

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Unsatisfied with how your complaint was handled

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If you are unhappy with how Public Enquiries have handled your complaint, you need to contact the Prisons and Probation Ombudsman. You can also speak to your local MP to escalate matters further.

You can also seek legal advice via the Prisoners’ Advice Service or via the Legal Advice Centre.

Published: 4th November, 2020

Updated: 20th November, 2020

Author: Louise Potter

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The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to Her Majesty’s Prison & Probation Service.

The NICCO website provides information for professionals who come into contact with the children and families of offenders.