Write to the Governor Expand The first step is to write a letter to the Number One Governor outlining your complaint and all of the details. Governors have 28 days to reply. If you have not received a response or are unsatisfied with the response, you should outline your complaint and email [email protected]ov.uk
Independent Monitoring Board Expand If you are concerned about the way a loved one is being treated in prison you can also contact the Independent Monitoring Board with your complaint.
Unsatisfied with how your complaint was handled Expand If you are unhappy with how Public Enquiries have handled your complaint, you need to contact the Prisons and Probation Ombudsman. You can also speak to your local MP to escalate matters further. You can also seek legal advice via the Prisoners’ Advice Service or via the Legal Advice Centre.