Support for families

Useful links

We're here to help and support you through your experience with the criminal justice system Read more

Prison Video for video calling

All public sector prisons offering secure social video calls have now moved on to a different system called Prison Video. From now on, all your social video calls with someone in a public sector prison will be booked with Prison Video rather than Purple Visits.
Change to the Parole and Recall Process

Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison.
Prison Video for video calling

All public sector prisons offering secure social video calls have now moved on to a different system called Prison Video. From now on, all your social video calls with someone in a public sector prison will be booked with Prison Video rather than Purple Visits.
Online visits booking request service returns

The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales.