Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more
Although prison visitors do not usually have to take Covid tests anymore, prisons sometimes need to bring back testing temporarily if there is a Covid outbreak. Read more
HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more
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Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.
This website was created using feedback from families to offer information and support to anyone with a loved one in contact with the justice system.
Search our directory. We are here for you.
Discover what happens after arrest