Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
Further to the recent letter from Director General Prisons we want to provide further information to families and loved ones on the way we are managing the risk of Omicron to keep prisoners safe. Read more
Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.
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Discover what happens after arrest