Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
An update from Phil Copple, Director General Prisons, on COVID-19 restrictions in prisons in England and Wales. Read more
HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more
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Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.
This website was created using feedback from families to offer information and support to anyone with a loved one in contact with the justice system.
Search our directory. We are here for you.
Discover what happens after arrest