Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month. Read more
We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more
This series of short videos has been developed in partnership with prisoners and their families. Read more
Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.
This website was created using feedback from families to offer information and support to anyone with a loved one in contact with the justice system.
Search our directory. We are here for you.
Discover what happens after arrest