Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
All public sector prisons offering secure social video calls have now moved on to a different system called Prison Video. From now on, all your social video calls with someone in a public sector prison will be booked with Prison Video rather than Purple Visits. Read more
Reports and evidence provided by prison and probation staff for the Parole Board no longer include a recommendation about a prisoner’s release or move to an open prison. Read more
The online service that allows you to request a visit to see someone in prison has been brought back to prisons in England and Wales. Read more
HMPPS has been receiving complaints and questions about the new message that is now played when prisoners make phone calls. Because of this, some improvements are being made to the system. Read more
Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.
This website was created using feedback from families to offer information and support to anyone with a loved one in contact with the justice system.
Search our directory. We are here for you.
Discover what happens after arrest