Helpline opening hours:Monday - Friday 9am - 8pmSaturday and Sunday 10am - 3pm
Prisons will pick up the contact form within 72 hours of you submitting it. Please note, if your concern is about a prisoner at risk of immediate serious harm please do not complete a contact form and instead telephone the prison Emergency Contact number and ask for the Orderly Officer or Duty Governor. The Prisoners’ Families Helpline does not take any responsibility for the prison following up your concern.
You will receive a return email from the Prisoners’ Families helpline, confirming that your contact form has been sent to the prison Safer Custody Team