Skip over main navigation
Log in
Basket:
(0 items)
Prisoners' Families Helpline
Helpline opening hours:
Monday - Friday 9am - 8pm
Saturday and Sunday 10am - 3pm
Phone
Worried about a prisoner?
Search
Search
Twitter
Menu
Arrest
After arrest
Being charged
Bail
Caution
Rights in custody
Going to court
Types of Courts
Magistrates Court
Crown Court
Youth Court
On the day
Facilities at court
What time to attend
Remand in custody
Community sentences
What are community sentences
What is a breach?
Offender managers
Prison Sentences
First days in prison
Where will they be taken
Locating a prisoner
Visiting prison
Help with the cost of prison visits
Staying in touch
Worried about self harm/ suicide
Keeping safe in prison
Care and support in prison
Healthcare in prison
Family support
Assessment, Care in Custody and Teamwork (ACCT)
Prisoner debt and money
Sentencing
Sentence length
Indeterminate, extended and life sentences
Prison life
Prison life videos
What to expect
Property and money
Prisoner Categories
Transfers
Release On Temporary Licence (ROTL)
How to make a complaint
Release
Release date
Release on licence
Home Detention Curfew (HDC)
Parole
Rehabilitation of Offenders Act
Recall to prison
Support for families
Helpline
HMPPS Updates to Prisoners' Families
Useful links
Covid news: How are we doing?
FAQs
Locating a prisoner
Keeping in touch with a prisoner
Sending in clothing
Making a complaint
Probation issues
Admin
Log in
Basket:
(0 items)
Contact the Prisoners’ Families Helpline
First name
(required)
This field is required
Last name
How would you like us to get back to you?
(required)
Please tick a checkbox
Email
Phone
If you would like to be contacted via email please provide your email address
Please enter a valid email address
If you would like someone to call you back please provide the best contact number
Your enquiry
(required)
This field is required
Your relationship to prisoner/person with conviction/person facing conviction
What type of concern do you have?
(required)
Please tick a checkbox
Arrest
Caller’s mental health
Booking a visit
Children issues
Community sentence
Court
Financial issues
Prison
Prisoner’s mental health
Prisoner’s physical health
Upcoming release
Visiting
Bullying/attack
Self-harm/suicide
None of the above
Send
honeybeeritb2
Manage Cookie Preferences