Make a complaint

If you wish to make a complaint you can email [email protected] initially and then the Prisons and Probation Ombudsman.

You can also seek legal advice, via the Prisoners’ Advice Service or the Legal Advice Centre.

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HMP Parc Young Person's Unit
Have a social video call with a prisoner

Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month.
Unwanted Prisoner Contact Service

We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner.
Fideos Bywyd Carchar

Mae'r gyfres hon o fideos byr wedi'i datblygu mewn partneriaeth â charcharorion a'u teuluoedd. Mae’n archwilio’r gwahanol agweddau ar fywyd carchar a’r cymorth y gall eich anwyliaid ei gael yn ystod ei amser yn y ddalfa.